Everything you need to get the most out of your MiniNail. Browse product instructions, file a warranty claim, find answers to common questions, or reach out to our Seattle-based team directly.
Product Instructions
Select your product below to view the complete setup and usage guide.
Find quick answers to common questions. Use the filters to narrow by topic.
Yes. Most international orders are shipped via UPS and may require duty payment upon receipt. Tracking can update 24 to 72 hours after processing.
Check with household members, neighbors, or your mailroom. If it does not appear within 1 to 2 business days, contact UPS or USPS with your tracking number, then reach out to support, info@themininail.com, with your name, order number, and email used in the order and we’ll help you out.
This can happen when entering enough correct information to initiate a hold on your credit card but not enough to be fully processed. The temporary hold charge should clear within 24-48 hours. Sorry for any inconvenience.
Yes, these orders are delivered via USPS (United States Postal Service). Please make sure to use the address that your regular daily mail is delivered to.
Unfortunately, we’re unable to apply discounts & promo codes after an order has been placed.
Click the wholesale link below to be directed to our Wholesale portal to sign up. It's just like our retail site, but for wholesale.
No, our system only allows one promo code, or gift card, per order.
MiniNail was founded in 2012 in Seattle Washington and we've been creating industry leading vaporization products ever since.
All orders ship within 1 to 2 business days, Monday to Friday. Unless otherwise stated on the product page or website.
-100 Watt Heating Element
-4’ Kevlar sheathed lead
-5Pin MiniXLR Female Connector
-Maximum temperature 1000°F
-Variable Inner Diameters and Heights depending on the model
-89 Watts peak usage power
-Dimensions: 100mm (L) x 55mm (W) x 32mm (H)
-Weight: 5 ounces
-Case: Extruded Aluminum
-Power Connection: 120VAC 3 Prong Power Adapter
-Heater Coil Connection: 5Pin Mini-XLR
-On/Off Master Power Switch
You can use the contact form below or email info@themininail.com, we will respond during business hours Monday through Friday. We are also available by phone during specific times listed in the contact section below.
Please note that you are responsible for any country-specific taxes and duties charged by your government to the purchasing party for importing items. You may have to pay these fees prior to receiving your delivery.
Shipping will be determined at the time of packing and tracking information will be provided when the package is scanned by the carrier. Most common shipment carriers are USPS and UPS.
Order cancellations can occur within 24 hours of purchase only if the product has not shipped. If the product has shipped the customer can return the product after receipt for a full refund.
Yes, refunds can be given for products that have not been used within 15 days of receiving. Original receipt is required and unit can only be returned to the store in which it was purchased. There is a 10% re-stocking fee for online returns.
"EEEE" means that the controller box is not getting a proper reading from the heater coil. This will happen when you unplug the heater coil from the box while it is turned on.
No, MiniNail uses a Mini XLR connection with a unique pin layout that will NOT work with other companies products and vice versa. Most enails are running at much higher power as well that is dangerous and unnecessary.
We source the highest quality Titanium available (Grade 1,2) that has no impurities such as iron and leads that can be found in other companies products. We also 3rd party test the products to ensure the quality for our customers.
MiniNails are designed, engineered, assembled, packaged, and shipped from our warehouse in Seattle, Washington USA. We even do our own packaging. Every thing we sell is our own design from the ground up. We have engineered our products to function day in and day out for all day usage.
The temperature on the screen represents the temperature of the dabbing surface and NOT the heater coils temperature like other companies. MiniNail pre-calibrates every controller before it gets shipped to the customer to ensure accurate temperatures on the display.
Every MiniNail™ is covered by a 2-year warranty on BOTH the controller and the heater coil. It is worry free for the user, so if there is ever a problem, you can be certain that MiniNail team will be able to fix it. Warranty claims can be made by selecting the Repair button above on this page.
YES! There are many reasons why the MiniNail is not only highly reliable, but also safe. We incorporate high quality components such as Single Pole Double Throw switches and we ground EVERY connection point on the device. We have also designed an interior fuse to protect the device from power surges. It is very efficient as it runs on only 1 amp (~89 watts); so there is much less power usage than the other Enail companies that run on 5 amps (~240 watts). This will not only be cheaper to use over time but will also last a lot longer.
Yes, we try and make our MiniNail as versatile as possible so that you can use many types of various accessories from the top brands. This is a big reason why we stick to the standard/common sizing in the industry.
No, at this time MiniNail is not accepting Crypto currencies as payment.
Yes, we ship around the world and offer either 120VAC or 230VAC options. We also offer country specific power cords so you can get the exact power cord for your country. We'll automatically match the power cord and voltage requirements to the country we are shipping too.
Yes, since MiniNail's run on only 1 amp (~89watts) it can work in cars using a simple car power inverter you can get at any store. We do not recommend using the MiniNail in a moving vehicle nor do we condone it as it can be dangerous and illegal.
Yes, typical large portable battery packs or AC power banks with 3-prong grounded plugs can run the MiniNail for a few hours.
Yes, all packages valued over $200 will require signature on deliver
Yes, our products are boxed and shipped discretely with only our MiniNail™ name as the return address.
400º - 600ºF Degrees is the optimal temperature to use for the best combination of flavor and effect.
The MiniNail is calibrated for accurate temperatures at the optimal range of 400° to 600°F.
Contact Us
Still have questions? Reach out to our Seattle-based team and we'll get back to you as soon as possible.
