Shipping policy

MiniNail Shipping Policy

Last updated: August 28, 2026

Order Processing Times

Accessories ship within 1 business day. Complete MiniNail kits are custom built to order and can take up to 2 business days to prepare. Processing times are in addition to the transit estimates shown at checkout. Orders with overnight shipping receive priority processing. Orders placed on weekends or holidays begin processing the next business day.

Shipping Rates and Carriers

We ship from our facility in Washington State via USPS and UPS. Available services and rates are calculated and displayed at checkout based on your address and the contents of your cart. Domestic orders of $200 or more qualify for free standard shipping.

Once your order ships, tracking information is emailed to you when the carrier scans the package.

Signature on Delivery

For the security of your order, packages valued over $200 require an adult signature on delivery. This requirement cannot be waived.

International Shipping

We ship worldwide (excluding Mexico) and automatically match the voltage (120VAC or 230VAC) and power cord to the destination country. International orders ship via UPS Worldwide services or USPS international mail.

International customers are responsible for any import duties, taxes, or customs fees assessed by the destination country. These are not collected by MiniNail and are billed by your local authorities upon arrival. MiniNail is not responsible for packages seized, held, or destroyed by customs or other government authorities, and such packages are not eligible for Shipping Protection claims.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Packages returned to us or lost because of an incorrect or incomplete address are not covered by Shipping Protection; we will contact you to arrange reshipment at your expense. If you notice an address error, contact us immediately at info@themininail.com — we can only correct an address before the order ships.

Order Cancellations

Orders can only be canceled before they enter fulfillment. Because most orders move to fulfillment quickly, contact us as soon as possible at info@themininail.com with your order number. Once an order has shipped it can no longer be canceled; you may instead use our standard return process after delivery. Refused shipments are processed as standard returns, and outbound shipping costs and applicable restocking fees are deducted from the refund.

Shipping Protection

MiniNail offers optional Shipping Protection at checkout. Shipping Protection is a service provided directly by MiniNail LLC — it is not an insurance policy and is not provided by a third party. The fee is based on your order value and appears as a line item in your cart. Shipping Protection is added to your cart by default and can be removed with the toggle in the cart before checkout.

What Shipping Protection Covers

When your order includes Shipping Protection, MiniNail will resolve the following at no additional cost to you:

Loss in transit — your tracking shows no movement for 7 or more days (15 or more days for international orders) and the package is never delivered.
Theft after delivery — your tracking shows the package as delivered, but it did not arrive or was taken.
Damage in transit — your order arrives with items broken or damaged.

How Claims Are Resolved

For an approved claim, MiniNail will ship one free replacement of the affected item(s). If a replacement item is out of stock or discontinued, we will refund the affected item(s) to your original payment method instead. One claim resolution is provided per order.

Claim Windows

Lost packages: file your claim within 30 days of the ship date, once tracking has shown no movement for 7 days (domestic) or 15 days (international).
Stolen packages: packages marked delivered sometimes appear within a few days (carriers occasionally scan early, or a neighbor or household member accepts the package). Please wait 3 calendar days after the delivery scan, then file your claim within 15 days of the delivery scan. For orders over $500 we may ask for a police report before approving a theft claim.
Damaged items: file your claim within 7 days of delivery and include photos of the damaged item(s), the packaging, and the shipping label. Please keep the item and packaging until your claim is resolved.

Claims filed outside these windows may be denied.

How to File a Claim

Email info@themininail.com with your order number, a description of the issue, and (for damage claims) photos. We respond to claims within 2 business days.

What Shipping Protection Does Not Cover

Orders shipped to an incorrect or incomplete address provided by the customer.
Packages seized, held, or destroyed by customs or other government authorities.
Shipping delays. Protection covers loss, theft, and damage — not late delivery.
Packages held at a carrier facility and available for pickup.
Shipments to freight forwarders, reshippers, or package consolidation services — coverage ends when the carrier delivers to the forwarder's address.
Claims we reasonably determine to be fraudulent. MiniNail reserves the right to deny fraudulent claims and to decline to offer Shipping Protection on future orders where the service has been abused.

The Shipping Protection Fee

The Shipping Protection fee is refundable if your order is canceled before it ships. Once your order has shipped, the fee is non-refundable, including on orders that are later returned for a refund.

If You Decline Shipping Protection

Shipping Protection is optional. If you remove it from your cart, title to and risk of loss for your order pass to you when we deliver the package to the carrier. This means MiniNail is not responsible for packages that are lost, stolen, or damaged in transit. We will gladly provide documentation (proof of shipment, invoices, tracking records) to support a claim you file directly with the carrier, but we are under no obligation to replace or refund an unprotected shipment. Any assistance we choose to offer is at our sole discretion and is not a waiver of this policy.

Your cart is empty

Your cart

Estimated total