MiniNail Return & Refund Policy

Last updated: August 28, 2026

Returns

You may return eligible products within 15 days of the delivery date. After 15 days, we can no longer offer a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition you received it, in its original packaging.
  • Proof of purchase (order number or original receipt) is required.
  • Products may only be returned to the place of purchase. Items bought from an authorized retailer must be returned to that retailer under its policies; only orders placed on themininail.com may be returned to MiniNail directly.
  • Items sold as “In Kit” add-ons (including zero-dollar items) must be returned together with the kit they were purchased with.

Any product returned to MiniNail that shows signs of use will be rejected without refund. Rejected items can be shipped back to you at your expense; rejected items unclaimed after 30 days will be discarded.

How to Start a Return (RMA Required)

All returns require a Return Merchandise Authorization (RMA). Start your return on our Returns page or email info@themininail.com with your order number. Within 2 business days you will receive an RMA number and return instructions. Returned items must arrive at our facility within 20 days of the date the RMA is issued; packages arriving after that window, or without an RMA number, may be refused or denied a refund.

Restocking Fee and Return Shipping

  • A 10% restocking fee applies to online returns and is deducted from your refund.
  • You are responsible for return shipping costs. Original outbound shipping charges and Shipping Protection fees are non-refundable.
  • We recommend a trackable shipping service — for items over $75, tracking or shipping insurance is strongly advised. MiniNail is not responsible for return shipments lost in transit and cannot refund items we do not receive.

Refunds

Once your return arrives, we will inspect it and notify you by email of the approval or rejection of your refund within 5 business days. Approved refunds are issued to your original payment method; please allow 5–10 business days for the credit to post depending on your bank or card issuer.

If you have not received an approved refund after 10 business days, first re-check your bank account, then contact your card issuer — posting times vary. If the refund still has not appeared, contact us at info@themininail.com.

Sale Items

Sale, clearance, and final-sale items are not eligible for refund. Only regular-priced items may be refunded.

Exchanges

Want a different color, nail size, or product? Within the same 15-day window, unused items in original packaging may be exchanged for another product of equal or lesser value. Start an exchange on our Exchange page. Defective or damaged items are handled under our warranty — see below.

Defective Items and Warranty Service

Every MiniNail kit includes a 2-year warranty on the controller and heater coil covering defects in materials and workmanship. Warranty repairs and replacements are handled separately from returns — see the Warranty Repair page or the full MiniNail Warranty Repair/Return Policy for details. If an item arrives damaged in transit, see the Shipping Protection section of our Shipping Policy.

Order Cancellations

Orders can only be canceled before they enter fulfillment. Contact us as soon as possible at info@themininail.com with your order number. Once an order has shipped it cannot be canceled; you may return it under this policy after delivery. Refused shipments are processed as standard returns, with outbound shipping and the restocking fee deducted.

Chargebacks

If there is a problem with your order, please contact us before disputing a charge with your bank — nearly every issue can be resolved faster through our claims process. We respond to all inquiries within 2 business days.

Questions

Contact us at info@themininail.com or (206) 451-7497 (Mon to Thu, 10 AM to 2 PM Pacific Time).
MiniNail LLC, 22027 70th Ave S, Kent, WA 98032